Deliver toPune, 411041 Deliver to - Pune, 411041

Terms and Conditions


     Wanisheth Platform [refer definition 1(b)] is owned, controlled and operated by Wanisheth Supermarket LLP (hereinafter referred to as ‘the Owner’).

The purpose of the Wanisheth platform is to provide home delivery of household goods, grocery items and products through online booking/orders (hereinafter referred collectively as “the Services”).


A User [refer definition 1(c)] by visiting the Wanisheth Platform can peruse the details of the services provided by the Owner and by registering on the Wanisheth Platform by providing requisite information as stated in clause 2 become a Registered User[refer definition 1(d)]. A Registered user can place orders for of home delivery of household goods, grocery items and products through online booking/orders displayed over the Wanisheth Platform.


By accessing or using the Wanisheth Platform, the Registered User agrees to abide by and bound to these Terms of Use. The Terms and Conditions contained herein along with the Privacy Policy form an Agreement regulating our relationship with regard to the use of the Wanisheth Platform by the Registered User.Please read these Terms of use carefully. By singing in or logging on the Wanisheth Platform the User/Registered User accepts the terms and conditions by default. The User or Registered User is advised to regularly check for any amendments or updates to the terms and conditions from time to time.


The Wanisheth Platform reserves the right to modify the terms and conditions of the Service Agreement ("Terms of SERVICE") and Disclaimer without any prior notification. The User /Registered User is advised to regularly review the Terms of Service. If the User/Registered User does not agree with any of the Terms and Conditions and any amendments thereto, the User/ Registered User must not use the Wanisheth Platform and/or Services These Terms and Conditions constitute a binding legal agreement between the Owner and Registered User/User/Visitor and govern legal rights, remedies, obligations and various other terms like limitations, jurisdiction, applicable law etc.


The Agreement between a Registered User/User/Visitor and the Wanisheth Supermarket Platform shall be subject to the following Terms and Conditions:


1.     Definitions:


The terms wherever used shall unless contrary, carry the meaning as given under:


a.      Agreement” means the Terms and Conditions contained herein along with any Privacy Policy of any other portals whose links are provided from the Website. It shall also include reference to this Agreement as and when amended, novated, supplemented varied or replaced.


b.      “Wanisheth Platform” means and includes www.wanisheth.comand Wanisheth mobile application owned by Wanisheth on Internet, Google Play Store and Apple iStore.


c.       User” means and includes any person who visits the Wanisheth Platform to see various services/products/items available for sale which are displayed on the Wanisheth Platform.

d.      Registered User” means and includes any person who registers with the Wanisheth Platform on and on Wanisheth’s mobile application by providing his/her/their required predefined details


e.      Visitor” means and includes any person who visits the Mobile Application and/or Website to see the various Services provided by the owner which are displayed on the Mobile Application and/or Website.


f.        Confidential Information” means and includes any information provided by the Owner on the Mobile Application and/or Website.



2.     Eligibility, Registration and Termination:


The Wanisheth Platform can be accessed by going to and/or can be downloaded from Google Play Store or Apple Play Store as required. Any person of sound mind (can use/access the Wanisheth Platform and in case the user and or registered user is a minor then the minor can use the Wanisheth Platform with the help of the guardian.


A Visitor/User shall become a Registered User in order to enjoy complete access of the Wanisheth Platform. For a Visitor/User to become a Registered User, the Visitor/User has to provide his/her/their name, email id and mobile number and thereafter Wanisheth shall send a system generated Temporary Password via SMS to the mobile provided by the Visitor/User.


The Registered User agrees that the information provided by him/her/them at the time of registration are true, complete and correct and that any change in the information will be updated to the Owner with immediate effect of the change. If the information details are found not to be true (wholly or partly), the Owner has the right in its sole discretion to reject the registration and debar the Registered User from using the Services of the Wanisheth Platform without prior intimation whatsoever.


The Owner reserves the right at its sole discretion to terminate, refuse, restrict or suspend any Registered User’s account at any time, for any reason, without notice, including when the Registered User fails to abide by these Terms and Conditions or any other policy or terms posted anywhere on the Mobile Application and/or Website.


The Owner reserves the right at its sole discretion to terminate, refuse, restrict or suspend any Registered User’s account at any time if any Registered User-


a)     uploads pornographic contents/photos/videos/links on the Mobile Application and/or Website.


b)     uploads any detrimental or offensive contents/photos/videos/links or offensive comments/photos/videos/links pertaining to religion on the Mobile Application and/or Website.


c)     Any content that promotes or incites violence, terrorism, illegal acts, or hatred on the grounds of race, ethnicity, cultural identity, religious belief,


disability, gender, identity or sexual orientation, or is otherwise objectionable.


A Registered User may be prohibited from creating a new account if he/she/they has/have been previously terminated as per the above-mentioned circumstances or for any other reason whatsoever objectionable by the Owner.



3.  Conduct of registered user:

A Registered User accept and agree that he/she/they are entirely responsible for compliance of all the laws, rules or regulations etc. that applies to a Registered User’s and/or access of the Wanisheth Platform or Services.


The correctness of the data provided by the Registered User to the Owner shall be the sole responsibility of the Registered User. The owner relies on the data provided by the Registered User and however the owners reserve right to check the concreteness of the data provided by Registered User. Any compliance, license, permits, legal prerequisite, hereinafter collectively referred as


permissions”, for using the services of the Wanisheth Platform is the sole liability of the Registered User and the Registered user shall obtain such permissions at its own cost.



4.     Facilities for Registered Users, Online orders and Payment:


a)     The Registered User can place order from the Wanisheth Platform.


b)     The minimum order price shall be Rs. 500 in order to get delivery in specific hours. If in case the minimum order price is not Rs. 500 then the order shall be delivered as per the convenience of the Owner and an extra delivery charge shall be applicable which shall be displayed while confirming the order.


c)     Owner reserves the right to refuse or to accept or to cancel any order from any Registered user beyond the delivery area or otherwise.


d)     Delivery orders are subject to: Registered user addresses falling in the


delivery area (area within which Wanisheth Platform is available). The delivery area is defined from time to time by Owner at its discretion and is subject to change.


e)     In case the delivery locality is not listed in the map of platform, delivery orders cannot be placed.


f)      Once the order has been placed it cannot be changed or cancelled by the customers for any reason.


g)     The price of grocery/items/products is exclusive of delivery charges. The customer is liable to pay delivery charges as applicable city plus service tax


and other taxes as may be applicable from time to time.


Registered user can pay in advance on the Wanisheth Platform by selecting the Online Payment option upon which they shall be redirected to an external payment gateway, on which they are required to follow the payment gateway’s separate instructions for effecting online payment. The payment gateway is not under Owner’s control, and Owner is not responsible for and shall not be liable to any extent or in any manner for any payment-related or internet-related issues faced by registered user/user in relation to online payments including payment refunds, and customers shall indemnify and keep fully and effectively indemnified Owner and its affiliates in this regard. The Registered User can also select the Cash On Delivery (COD) option and pay once the order is delivered. Wanisheth Platform reserves the right to use third party platform to co-ordinate such payment transaction by the Registered Users. The Owner shall not be held responsible for loss or damages cost to the Registered Userby such third party/parties.

5.        Intellectual Property Rights:


All materials on the Wanisheth Platform including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements are protected by copyrights, trademarks and/or other intellectual property rights owned, licensed and controlled by the Owner. The Registered User acknowledges and agrees that all content on the Wanisheth Platform is made available for limited, non-commercial, personal use only. Except as specifically provided herein or elsewhere on the Wanisheth Platform, no content may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without express written permission of the Owner. The Registered User may not add, delete, distort, or otherwise modify the content. Any unauthorized attempt to modify any content, to defeat or circumvent any security features, or to utilize the Application or any part of the content for any purpose other than its intended purposes is strictly prohibited.The Wanisheth Platform may not be used in connection with any commercial purposes, except as specifically approved by the Owner.



6.     Applicable laws and jurisdiction:


These terms of use shall be governed, interpreted and construed in accordance with the laws of the Republic of India applicable from time to time. The Wanisheth Platform and the Registered User agree to submit to the exclusive jurisdiction of courts located in Pune, Maharashtra, India for any claims, actions, demands, suits, disputes arising out of and/or in connection with Services provided by Wanisheth.


7.     Disclaimer:


Every effort is made to keep the Website and/or Mobile Application up and running smoothly. However, the Owner takes no responsibility for, and will not be held liable for the Website and/or Mobile Application being temporarily unavailable due to technical issues beyond the control of Owner.



8.     Limitation of liability:


To the fullest extent permissible by law, in no event shall the Owner or its employees, group companies or agents be liable for any direct, indirect, special, consequential damages or damages of any other kind incurred by the Registered User, User or any third party arising out of the Registered User’s/User’s use or inability to access or use the Website and/or Mobile Application.


The information and Services displayed on the Website and/or Mobile Application may include inaccuracies or typographical errors. Additionally, a possibility exists that unauthorized additions, deletions and alterations could be made by third parties to the Website and/or Mobile Application. Although the Owner attempts to ensure the integrity and the accuracy of the Website and/or Mobile Application, it makes no guarantees whatsoever as to the correctness or accuracy of the services, photos / videos / links / brochures / magazines / information / articles or any other documents displayed on the Website and/or Mobile Application including

their quality.


The Wanisheth Supermarket Platform tries to ensure that the information and Services mentioned on the Website and/or Mobile Application is correct, reputable and of high quality, however, it does not accept responsibility if this is not the case. The Owner or the Wanisheth Supermarket Platform shall not be held liable and/or responsible for any fake identity, fake calls, frauds caused through people through the help of this Website and/or Mobile Application. The Wanisheth Supermarket Platform may not provide Registered User’s/User’s information or any other details to third parties for commercial and/or advertisement purpose.


The Owner and/or Wanisheth Supermarket Platform shall not be held liable and/or responsible for any errors or omissions or for the results obtained from the use of such information or any technical problems a Registered User/User may experience from the information and/or Services displayed on the Wanisheth Supermarket Platform. In any event, the Owner will not be held liable for any loss or damage including without limitation, indirect or consequential loss or damage or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of Wanisheth Supermarket Platform.


A Registered User/User expressly agrees that the Owner and/or Wanisheth Supermarket Platform are not responsible and/or liable for any threatening, defamatory, obscene, unlawful, harmful, offensive or illegal content or conduct of any other party or any infringement of another’s rights, including intellectual property rights. A Registered User/User specifically agrees that the Owner and/or Wanisheth Supermarket Platform will not be held responsible and/or liable for any content/data sent using and/or included in the Platform or Service by any third party/parties.


NOTWITHSTANDING anything contained herein, in any event, the liability of the, financial or otherwise, suffered to the Owner of the Wanisheth Supermarket Platform shall be limited to the amount paid by the Registered User/User and shall not exceed the sale value.



9.     Warranties and Indemnification:


Wanisheth Platform is provided by the Owner, on “AS IS” and “AS AVAILABLE” basis without express or implied warranty or condition of any kind. The Registered User will use Wanisheth Platform at his/her/their own risk. The Wanisheth Platform disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability.


The details and/or information provided by the Owner make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Wanisheth Platform and/or the information contained on the Wanisheth Platform for any purpose. Any relation the Registered Userplaces on such information are therefore strictly at their own risk.The Registered User agrees that the Owner is not held responsible or held liable for any transaction between the Registered Userand third-party providers (including payment gateways etc.) of Wanisheth Platform or Services provided through Wanisheth Platform. No advice or information whether oral or in writing received from the Registered Userof the Wanisheth Platform shall create any warranty on behalf of the Wanisheth Platform in this regard.The Registered Useragrees to indemnify, defend and hold harmless the Owner from any suits, claims, losses, fines, penalties, damages, liabilities, demands, expenses including, but not limited to, reasonable legal expenses and accounting fees arising out of and/or in connection with any violation and/or act and/or omission committed and/or alleged to be committed by the Registered User.



10.Advertisement and Promotional Contents:


The Owner may promote, advertise goods and/or services of third party on different pages by displaying the relevant material. The Owner of the Platform shall not be held liable or responsible for the advertisements or the contents displayed by the third parties. The Owner may not use a Registered User’s/User’s e-mail id and name to send advertisements and other promotional contents to them/him/her.



11. Wanisheth’s Delivery, Return, and Cancellation and Refund Policy:


Firstly, we thank you for choosing Wanisheth and it is an honest attempt to make hazel free delivery to your doorstep. In some cases, it is not always possible for us to refund the amount paid by customer. Having said that we will always try our best to address your queries and concerns.


i. Delivery and Return Policy:


a.       Once Order placed You will get pop up for Available Delivery Time Slots;


b.      User has to select the Delivery slot of Choice;


c.       Once Delivery slot selected, we will deliver the products at doorstep.


d.      If the Registered User is not 100% satisfied with your purchase or wrongly ordered or wrongly delivered, you can return the product and get a l Replacement of product or Full refund in your wallet You can return a product for up to 05 days from the date of Invoice.


e.       The product has not been used and has not been altered in any manner.


f.        The product is intact and in saleable condition, and


g.      The product is accompanied by the original invoice of purchase.




ii. Cancellation of Order and Refund:


After receiving the order, if the Registered User wants to cancel the order then he/she/they have to sign in at the Wanisheth Platform and cancel the order. The Registered User shall order the cancel within 4 hours from the receipt of delivery and the entire amount will be refunded to your account within 7-8 working days.



If the registered User is not satisfied with the delivered product and want to get replacement of the same, get in touch with Wanisheth customer care support at [email protected] and/or [email protected] and Wanisheth will immediately replace the product






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